Job Description

Company Overview

DOWC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees. We were voted NJ's “Best Places to Work” two years in a row, and we also offer award-winning products!

Title: Remote Automotive Warranty Claims Analyst

Automotive Warranty Claims Analysts

At DOWC, we are continuously searching for qualified individuals to work within our rapidly growing Claims department. We are searching for professionals who are currently employed in the Automotive field and are offering exceptional customer service in a dealership, repair facility or warranty claims call center. Technical/mechanical experience is required. You must be career oriented and looking forward to taking your skills to the next level. You will be working in a newly renovated corporate office or remote, assisting our clients via telephone with their warranty needs and/or mechanical breakdowns.

We are currently looking for qualified, career minded individuals to join our family in the following positions…

• Senior Claims Analysts
• Total Loss / GAP Claims Adjusters

Our team members enjoy a 40-hour work week, an aggressive paid time off plan, full benefit package with matching 401k, a supportive staff and are appreciated for their efforts every day!

WE HAVE MULTIPLE SHIFTS AVAILABLE AND THE ABILITY TO WORK FLEXIBLE HOURS. PLEASE APPLY IF YOU ARE INTERESTED IN THE ROLE, AND WE CAN BE FLEXIBLE WITH YOUR SCHEDULE! ALL SHIFTS WELCOME!

(a few examples)

9:30AM - 6:00PM In-Office in NJ

11:30PM - 8PM EST HYBRID/REMOTE - MUST HAVE PREVIOUS EXPERIENCE WORKING AS A WARRANTY CLAIMS ADJUSTER.

Summary of Duties:

• Answer daily phone call customer inquiries and resolve matters promptly
• Possess the ability and eagerness to learn and grow into the position
• Review and explain all inquiries pertaining to our contract guidelines.
• Able to communicate with customers effectively by telephone and computer
• Use multiple computer programs to provide customer service and review documents
• Provide roadside assistance and make payments
• Assist customers with any questions or concerns related to their contracts
• Must have knowledge of automotive technical/diagnostic repair

Qualifications:

• Proven hands-on automotive repair or equivalent automotive technical experience is required - kindly do not apply if you do not have automotive experience
• High school diploma or GED preferred. Technical training or a bachelor’s degree a plus
• An understanding of the theory of Automotive Technology and diagnostics is helpful
• Experience in a repair shop or dealership as a service advisor, technician, service manager, or handling AAA roadside assistance.
• Outstanding verbal and written communication skills
• Proficient use of current computer systems such as Microsoft Office
• Ability to handle heavy phone volume
• Possess customer service skills around conflict resolution and negotiation
• Ability to prioritize, meet deadlines, multitask, and always remain professional.
• Strong organizational skills and detail oriented.
• Bilingual (Spanish or French) candidates a plus but not a requirement.

Pay Info: $28 - $35/hr depending on experience

Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for two years in a row, we offer:

• Competitive compensation
• Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card
• PTO and Sick Time
• Corporate events, team and culture building activities, employee awards and recognition, company trips and more!

DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.

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