Job Description

Company Description  

CareAbout Health is a managed services organization (MSO) that provides expert advice, resources, tools, and other support to its portfolio of medical groups and healthcare focused companies. CareAbout Health is helping align incentives to create a world where patients, providers, and payers work together in a seamless, coordinated manner toward common goals: higher quality, lower cost, better outcomes. 

Role Title: Clinical Associate 

FLSA Category: Non-exempt

Role Location: Florham Park, New Jersey

Reporting Relationships:  

This position reports to the Director of Care Coordination.

Role Summary and Responsibilities:  

Care360 is a department of CareAbout Health which provides centralized support to our medical practices: care management, care access, care coordination, continuous quality improvement, HCC Coding, etc. We are a growing division with many patient-centered projects which provide continuity of care for patients between office visits to help improve clinical outcomes and patient satisfaction.

Our Clinical Associates support the provision of excellent care for our patients between medical visits. They help schedule our patients for future appointments, monitor quality metrics, and help close important quality care gaps.

Key Responsibilities  / Essential Functions:

• Assist clinicians on various tasks including follow-up care, patient care notification, care gap closure, and patient scheduling. 
• Responsible for high volume of outbound calls with the potential for future in-bound calling functionality, emailing online inquiries, and confirming appointments. 
• Support patient care by generating patient letters, archiving reports in the EMR, printing lab results, and related tasks. 
• Assist with various quality, care coordination, and population health projects. 

Non-Essential Functions:

• Other duties, as assigned.

Qualifications:

• College Degree; preferably Pre-Health/Pre-Med track
• Ability to multi-task and use multiple systems, including our EMR to provide medical information and patient support/follow up after the clinical visit. 
• Passionate about high-quality patient care and patient satisfaction. 
• Courteous, empathic, and professional manner. 
• Strong communication, interpersonal, and organizational skills. 
• Flexible with a full-time work schedule including evening, weekends, rotating hours, and holidays, if needed. 
• Some knowledge of medical terminology. 

Physical Requirements:

• Mainly sedentary.
• Sitting at the desk most of the day.
• Standing or walking less than two hours per day.
• Lifting no more than ten pounds on rare occasions.
• Must be able to work at a computer and answer phone calls on a regular basis.

Featured Benefits:

• Health, dental, and vision insurance.
• 401K with automatic employer contribution.
• PTO and Paid Holidays.
• Company paid Life Insurance.
• Access to voluntary short and long-term disability insurance.
• Access to additional life insurance.
• Access to a variety of Wellness programs

Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data. 

CareAbout Health is committed to providing an environment of mutual respect where equal opportunities are available to all applicants and employees without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).

We are interested in every qualified candidate who is legally able to work in the United States without sponsorship. We cannot offer any visa sponsorship now at this time.  

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