Job Description

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Front Desk/Data Entry Specialist

To be considered for this position, candidates must include at least three professional references. No personal references are allowed.

Job Title : Front Desk/Data Entry Specialist | Hanscom AFB, MA

DESCRIPTION OF SERVICES:

The contractor will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Military and Family Readiness Center (M&FRC), schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. The contractor shall be responsible for performing various clerical and administrative duties, including entering all required information and data, and maintain currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. The contractor shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops, and sending reminder emails one week prior to class start date or time line suggested by program managers.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

The contractor shall have a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.

Contractor shall have a strong working knowledge of Web Based applications (Microsoft Edge/Chrome), Microsoft (MS) Office Word, MS Office Excel, and other MS Office Suite Products.

The contractor shall be familiar with standard concepts including prior customer service experience of a minimum of 12 months, practices, and procedures within a customer support and business environment.

The contractor shall be able to rely on experience and judgment to plan and accomplish goals in a timely manner.

The Contractor shall take task direction and training from Government personnel; however, they directly report to the Prime Contractor for matters concerning employer/employee.

Contractor should have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.

Contractor is expected to dress in appropriate business casual attire while in performance of contract.

JOB DUTIES AND RESPONSIBILITIES:

The Contractor shall provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required.

The Contractor shall provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems.

Contractor shall receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, watching for opportunities to raise awareness of M&FRC programs and services.

Contractor shall schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.

The Contractor shall input all TAP data and resources in the AFFIRST to include but not limited to scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers.

The Contractor shall maintain the appearance of the Front Desk. The Contractor will align chairs, materials, publications, and resources on a daily basis and report inoperable equipment to M&FRC management.

The Contractor shall ensure all clients completely sign-in and generate a monthly client usage report in the format established by M&FRC management.

HOURS OF OPERATION

Work shall be performed during normal business hours from 8:00 AM – 4:30 PM, Monday – Friday.

PRIMARY PLACE OF PERFORMANCE: 10 Kirtland St., Bldg. 1240, Hanscom AFB, MA 01731.

This position may be eligible for situational telework, in the event national health directives and/or base regulations require it. If telework is directed, duty hours would remain the same, as would the duties listed above.

Clearance Level Required: Must be able to pass a Federal Background check. Employment is contingent upon approval of security clearance.

JAMISON CORPORATE OVERVIEW:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

All applications must be submitted through our application system at:

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