Job Description

Job Responsibilites

• Serve as the primary IT point of contact for the Corporate office. Independently managing daily technical operations while escalating complex issues to the remote IT team as needed.
• Maintain and troubleshoot IT systems, including servers, networks, and end-user devices (PCs, peripherals, and accessories).
• Perform networking tasks, such as cabling, configuration, and connectivity troubleshooting.
• Execute IT projects independently, including network upgrades, software rollouts, and initiatives to optimize IT infrastructure.
• Provide general support to employees, resolving hardware/software issues and managing user account administration at the corporate office, and when required at other SKPT locations.
• Track, document, and resolve IT tickets in a timely manner, ensuring accurate updates and closure.
• Install, configure, and maintain software applications (e.g., Microsoft Office 365, Teams, Outlook).
• Collaborate with the remote IT team on larger projects and escalate issues requiring advanced expertise.
• Actively contribute and support global IT projects, ensuring they are completed on time and within budget.
• Implement and monitor security protocols to protect company data and systems from cyber threats.
• Participate in after-hours network upgrades and be available 24/7 for major outages (emergency situations only).
• Adhere to company IT policies and procedures while suggesting improvements based on onsite observations.
• Ensure all IT operations comply with relevant laws, regulations, and company policies.

REQUIREMENTS

• Associate's degree in Computer Science, Information Technology, or a related field (equivalent work expereince considered)
• At least 3 years of experience in a similar role – IT administration, network management.
• Strong knowledge of Windows/Linux operating systems, networking protocols, and IT security principles.
• Experience with Active Directory, virtualization technologies, and cloud-based services.
• Must work independently with no supervision.
• Excellent troubleshooting skills, strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• A can-do attitude.
• Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA are a plus.

Job Tags

Similar Jobs