Job Description

Floating Member Services Representative (Customer Service)

Type: Direct Hire

Pay: $22.45/hour + Full Benefits

Schedule: Monday–Friday, 8:30 AM–4:30 PM

Locations: Must be flexible to travel between 4 branches — 2 in Philadelphia, 1 in Abington, and 1 in Warminster- When providing coverage in the call center, this may be remote or in the office at the operations center in Warminster.

Are you a service-oriented professional who thrives in a dynamic environment? We’re seeking a Floating Member Services Representative to provide flexible, in-person coverage across multiple branch locations as needed. While you'll have a general home base or schedule, you must be willing to report to different branches on short notice to ensure uninterrupted service for members.

🔹 What You’ll Do:

• Deliver outstanding in-person, phone, chat, and email support to credit union members
• Open new accounts, update existing ones, and assist with everyday banking needs
• Guide members through loan applications, account maintenance, and financial services
• Educate members on digital tools such as mobile and online banking
• Recommend products and services aligned with members' financial goals
• Maintain compliance with regulatory requirements including BSA/AML standards

🔹 What We’re Looking For:

• 1–3 years of customer service experience, ideally in banking or financial services
• High school diploma or GED required
• Strong communication, problem-solving, and organizational skills
• Tech-savvy with the ability to quickly learn new systems
• Reliable, adaptable, and comfortable working at different branch locations as needed

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