Job Description

Job Title: Partner Operations Technician (Contract-to-Hire: Field-Based)

Location: New York City (Local Travel Required)

Type: Contract-to-Hire (3-6 months initial contract, potential for full-time hire based on performance)

Compensation: $27–$32/hour + Travel Stipend + Performance Bonus

Start Date: ASAP

About

Yedi Technologies is a VC-backed startup on a mission to bring ‘tap & go’ access to every quick-service retail restroom in the world. With our proprietary smart lock, non-customers can pay a small fee directly at the door for restroom access, while paying customers continue to go for free using one-time-use codes. Our platform is already live across multiple locations in Washington D.C. and is rapidly expanding into New York City.

We’re looking for a hands-on, reliable, and personable Partner Operations Technician to own our partner experience in the field, from lock installations to on-site support and relationship management.

Role Summary

You’ll be the go-to person for our retail partners. Responsible for installing smart locks, maintaining hardware, responding to service calls, and ensuring a smooth experience. This is not a desk job. You’ll be out in the field every day, making sure our technology works seamlessly and our partners feel supported.

Responsibilities

• Install and set up smart locks at new partner locations
• Conduct routine check-ups
• Respond to service requests via Google Voice and arrive on-site within 2-4 hours during working hours
• Perform light troubleshooting and repairs on locks or printers
• Collect feedback and share product updates
• Log visits and resolutions in internal tools (mobile app, form, or spreadsheet)
• Manage small inventory of hardware (locks, batteries, printers, paper)

Requirements

• 2+ years of hands-on experience in locksmithing or equivalent, on-the-ground customer service, or facility maintenance
• MUST have reliable transportation within NYC (20-30 minute commute)
• Comfortable working independently in the field
• Personable, clear communicator, and partner-focused
• Strong organizational and time-management skills

Bonus Points

• Experience with smart lock systems or IoT devices
• Previous customer-facing service or technician roles
• Comfortable with light upselling or service upgrade discussions
• Familiarity with route scheduling and service calls

What We Offer

• Hourly pay with performance bonuses
• Monthly travel/gas stipend
• Opportunity to transition into a full-time role after 3-6 months
• Full training and tools provided
• Fast-paced startup environment with growth opportunities

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