Job Description

Job Description

The Secretary II provides high-level administrative and secretarial support to attending physicians within a healthcare setting. The role requires professionalism, discretion, and strong organizational skills to manage clinical and clerical tasks efficiently.

Key Responsibilities

• Serve as the first point of contact for patients and external inquiries; manage calls, messages, and information requests.
• Support attending physicians with confidential administrative tasks.
• Schedule appointments using MOSAIQ/ARIA for internal and external services, including consultations, follow-ups, and diagnostic procedures.
• Initiate pre-authorization for procedures when needed.
• Register new patients in Eagle and ensure demographic and registration information is accurately transferred and complete.
• Assemble and prepare patient charts with all required documentation.
• Ensure patient records and results are available for follow-up appointments.
• Collect demographic and financial information from patients with professionalism and sensitivity.
• Maintain organized office records, correspondence, and files.
• Provide secretarial coverage for colleagues during absences.
• Uphold attendance and punctuality standards.
• Maintain a positive and professional demeanor at all times.
• Prioritize and manage multiple tasks independently and effectively.
• Perform additional duties as assigned.

Required Skills

• 3–5 years of relevant secretarial experience, preferably in a healthcare setting.
• Typing speed of at least 75 WPM.
• Proficiency in word processing and presentation software.
• Strong interpersonal and communication skills.
• Ability to interact professionally with individuals at all organizational levels.

Education

• High School Diploma or equivalent required.

Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

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