Job Description

Position Summary

We are seeking a Senior SAP Customer Management Solution Consultant to lead the design and implementation of an enterprise solution that integrates SAP Customer Management (CM) with SAP Billing and Revenue Innovation Management (BRIM) , and Microsoft Dynamics 365 Customer Engagement (CE) .

This strategic role involves developing a Proof of Concept (PoC) , defining the roadmap, and driving full-cycle implementation. The ideal candidate is a seasoned techno-functional leader who combines strong technical expertise with consultative business acumen and experience working in complex, high-volume environments.

Key Responsibilities

• Lead the end-to-end development of a Proof of Concept to validate SAP CM and BRIM integration with Dynamics 365 CE
• Define a strategic implementation roadmap , including timelines, milestones, risks, and resource planning
• Provide expert guidance in the configuration of SAP Customer Management (CM) for:
• Case Management, Interaction Center, Account & Contact Management, and Service Requests
• Architect and implement SAP BRIM components including:
• Subscription Order Management (SOM), Convergent Charging (CC), Convergent Invoicing (CI), and FI-CA
• Design and manage middleware integrations (e.g., SAP CPI, MuleSoft) between SAP and Dynamics 365 CE
• Collaborate closely with business leaders and IT stakeholders to translate functional requirements into scalable, integrated solutions
• Serve as the primary point of contact for solution architecture, gap analysis, and business process reengineering
• Oversee the development of technical specifications, testing plans, training documentation, and deployment strategies
• Mentor junior team members and ensure cross-functional knowledge transfer
• Provide post-implementation support and continuous optimization

Required Qualifications

• 10+ years of SAP experience , with deep expertise in SAP CM, BRIM, and S/4HANA
• Demonstrated success in leading end-to-end SAP implementations and integration initiatives
• Strong experience with Microsoft Dynamics 365 CE , especially in CRM and service modules
• Proven ability to deliver PoCs and transition them into production-ready enterprise solutions
• Hands-on experience with integration platforms such as SAP CPI , MuleSoft , or Dell Boomi
• Expertise in billing, subscription services, or customer engagement platforms
• Ability to lead design sessions, facilitate workshops, and provide executive-level recommendations

Preferred Qualifications

• SAP Certifications in CM, BRIM, or SOM
• Background in tolling, utilities, telecom, or public service platforms
• Experience with Agile delivery frameworks
• Familiarity with Fiori/UI5 or enhancing customer-facing interfaces
• Strong understanding of data governance, system security, and master data alignment

Soft Skills & Leadership Attributes

• Strategic thinker with a consultative approach to problem-solving
• Strong leadership presence and stakeholder engagement skills
• Exceptional written and verbal communication
• Ability to manage ambiguity, prioritize competing demands, and drive consensus
• Self-starter with a strong sense of ownership and follow-through

Job Tags

Similar Jobs