Job Description

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 120 family-owned and operated stores. As the Sr. Analyst Store Operations you are a part of this family and critical to our success. The Senior Analyst is a part of our Store Operations team and will play a key role in executing and supporting financing programs and operational initiatives across our retail locations. This role focuses on cross-functional project management and the consistent execution of in-store processes tied to customer financing options, including Private Label Credit Cards (PLCC) and Lease-To-Own (LTO) programs. The ideal candidate will be detail-oriented, highly organized, and comfortable managing multiple initiatives that enhance store operations and the customer experience.

Why you’ll want to join our team:

• Join a historic, family-owned business that has helped furnish the lives of customers for nearly 80 years
• Comprehensive medical, dental, and vision benefits & 401K plan
• Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
• Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters

What your day will look like:

• Serve as a project manager for financing program execution and related operational initiatives
• Act as a liaison between Store Operations, Finance, IT, and third-party payment providers to ensure smooth daily operations and issue resolution
• Coordinate with third-party financing partners to manage relationships and support the development and implementation of tactics that drive financed sales and customer acquisition/retention
• Support the development, rollout, and maintenance of store-facing tools, training, and materials for financing programs
• Partner with store and field leaders to identify execution challenges and implement scalable solutions
• Coordinate logistics and communication for seasonal transitions, promotions, and new financing program launches
• Ensure stores have the resources and direction needed to deliver a consistent financing experience for customers
• Contribute to process enhancements that simplify operations and improve store associate effectiveness
• Participate in performance and program reviews by gathering feedback and helping translate field insights into operational improvements

Qualifications:

• Bachelor’s degree in Business, Operations, or a related field
• 3–5 years of experience in store operations, retail support, or program execution
• Strong organizational and project management skills
• Excellent verbal and written communication skills
• Comfortable working cross-functionally with internal teams and external partners
• Proficient in Microsoft Office tools (particularly Word, PowerPoint, and Outlook)
• Self-motivated, detail-oriented, and able to manage multiple projects and deadlines

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