Job Description

About Us

Seattle Strength & Performance (SSP) is a thriving personal training gym with three locations in Seattle, WA. Since opening its Queen Anne location in August 2020 during the heart of the pandemic, SSP has experienced steady growth, expanding to Phinney Ridge in May 2022 and West Seattle soon after. Now in its fifth year, SSP serves 750 members with a team of 13 and operates as a multi-million dollar business.

SSP has been featured in FOX13 Seattle, Seattle Refined, Nike, Insider, and  Runner’s World . Its mission is to make strength training inclusive and accessible to everyone, delivering expert coaching and proven programming that gets results. At the heart of SSP is a strong, supportive community of committed members. In addition to serving a large adult population, SSP also offers a sports performance program for youth athletes.

We’re looking for an experienced and passionate Membership Specialist to join our team of fitness professionals in a full-time, high-impact role. The ideal candidate is driven to help others, aligned with our core values, and eager to lead in a visible, community-facing position. This person should thrive in a fast-growing, ambitious environment and be excited to contribute meaningfully to both our member experience and team culture.

Our culture is based on core values which drive our ‘why’: 

#1 Strength training is for everybody : We pride ourselves in creating an inclusive community, one where everyone feels welcome, and where, no matter your age or abilities, we will train you safely and effectively. 

#2 Community is everything : Coaches and members empower each other to be the best possible versions of ourselves we can be. 

#3 Moving better = feeling better : We want everyone to experience the benefit of how movement positively impacts their quality of life. 

#4 Smart coaching means personalized to you:   Our programming is not one size fits all; we evaluate your needs and abilities and program for you to keep you healthy, moving, and to get the best results possible. The gym takes care of you; not just individuals. 

#5 People are capable of much more than they think they are:   Our coaches live this and we give it back to our members. We push you in the best possible way so we can see your reaction when you do something you never thought you’d be able to do.

#6 If we’re not having fun, we’re doing something wrong :  Strength training should be work but should also be fun. Fitness should be fun. If you’re not having fun (and we’re not having fun), we need to find another way of doing things.

#7 Continuous learning is in our DNA :  We focus on raising our own bar to be able to give the best coaching and experience we can back to our members.

#8 Always in your corner: Our team is always on your side, in coaching and otherwise. Our main priority is helping you succeed in the goals you set out for yourself, but we’re also here to meet you where you’re at and support you every time you’re in the gym.

About This Opportunity 

We’re looking for someone who is a self-starter, a natural motivator, and deeply values building a strong community and culture. As part of a small, high-performing team, this person must consistently demonstrate our core values through their daily work. They should have a “roll up your sleeves” mentality, take ownership in the gym, and take pride in delivering exceptional experiences.

This is a Specialist-level role that reports to the Facility Lead. Core responsibilities include coaching semi-private personal training sessions and group classes, building and maintaining strong member relationships, and fostering connection at every stage of the member journey. This role is both customer-facing and team-oriented requiring leadership, service excellence, and a deep belief in our Core Value #2:  Community is Everything .

This is a full-time, salaried position with benefits, including medical, dental, and vision insurance, 401(k) with employer match, and participation in our profit-sharing bonus program. We provide clear transparency on long-term growth opportunities and a pathway to increased responsibilities and promotion.

The ideal candidate will have 3+ years of customer service and/or sales experience and 1+ year of in-person training experience. 

The requirements listed below represent the knowledge, skill, and ability needed to succeed in this position.

Essential Roles & Responsibilities 

You will bring an ownership mindset every day and a desire to contribute to the growth of our business and our community. 

Your responsibilities will include but are not limited to: 

● Provides coaching to gym members in personal training and class settings (up to 25 hours per week)

● Programs and coaches both strength and metabolic conditioning classes

● Owns trial membership conversion metric to recurring memberships with direct impact selling membership options to trial members 

● Sets up and manages location-specific member celebrations and events

● Conducts new member consultations and movement assessments

● Reads and responds to emails in location-specific email, sends membership emails including general updates and policy changes

● Conducts member 90-day check ins and schedules member goal check ins

● Manages member check ins for Personal Training memberships & Anniversaries (including sending cards and gifts)

● Receives, coordinates, and responds to all feedback from members

● Coordinates Member Appreciation posts in the location-specific social media

Values Alignment – You Must Believe That: 

● Our core values matter and drive how we operate and conduct ourselves everyday

● Learning is a lifelong pursuit – must be a personal and professional development junkie

● Want to make a significant impact on this industry 

● People matter – developing career paths is critical to our mission 

Skills & Qualifications

Required Skills:

● At least 2 years in customer service and/or sales 

● At least 1 year training clients in person 

● Up-to-date CPT (NASM, NSCA), CFSC, or CSCS certification

● Up-to-date CPR/AED certification

● Has a “start-up” mindset and is comfortable with ambiguity and eager to develop new processes and ways of working 

● Has excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers in a timely manner

● Maintains a positive attitude and provides exemplary customer service

● Skilled with a variety of office technology – Microsoft Office Suite (Word, Excel and Outlook), Adobe Acrobat PDF

● Provides the highest level of professionalism – is punctual, resourceful, independent, detail-oriented, and prioritizes accuracy

● Accountability: reliability and personal responsibility – honors commitments, takes ownership of work and promptly corrects mistakes to the greatest extent possible; meets deadlines and continuously communicates 

● Confidentiality: shares information appropriately while adhering to privacy rules and confidentiality concerns

● Interpersonal Relationships: provides communication follow through, shares expertise in a constructive way, contributes to a positive workplace culture

Qualifications: 

● Flexible work schedule (some evenings and early mornings required) 

● Comfortable working independently 

Benefits: 

• Comprehensive Healthcare Coverage: We offer 100%employer-sponsored premiums for our employees 

• Paid Time Off (PTO) and Holidays: We offer 3 weeks of PTO to use each calendar year in addition to 11 paid holidays 

• 401(k) with Employer Match:  We offer access to an employer sponsored 401(k) retirement plan with up to 4% employer match on employee contributions 

• Parental Leave:  We offer a gender-neutral parental leave program of up to 12 weeks of paid leave to support new parents in support of the addition of a new family member 

• Continuing Education:  SSP provides a learning benefit of up to $1K per calendar year to be used on continuing education.

• Profit Sharing Bonus Opportunities : SSP allocates a percentage of profits bi-annually back to its employees in the form of profit-sharing bonuses. 

• Complimentary Gym Membership  at SSP

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