Job Description

General Summary

This role is responsible for creating and maintaining an effective customer service experience while interacting with customers via email of phone call in an office setting. These duties include, but are not limited to, scheduling appointments, handling customer inquiries, providing updates, and resolving problems. The customer service coordinator works closely with our office and field staff to ensure customer satisfaction.

Essential Job Functions

1. Enter warranty order in the system (JDE).

2. Ensure material arrival according to service date.

3. Schedule installer and/or Service Technician to service appointment.

4. Print work orders with builder service paperwork.

5. Assign correct installer and/or Service Technician to purchase order.

6. Receive labor PO once installation is complete.

7. Provide status update to builder representative (i.e. complications, completions, etc.).

8. Compile all order data, communication, and completed/signed paperwork to header of order.

9. Field calls from Service Technicians and homeowners.

10. Attend weekly administrative meetings.

11. Interface with other departmental team members to solve problems that cross departments.

12. Other customer service, administrative, and clerical duties as assigned.

Knowledge, Skills, and Abilities

1. Proficiency with Microsoft Office Suite and advanced proficiency with Microsoft Excel.

2. Proficiency in Oracle, JD Edwards, SAP, and/or PeopleSoft a plus.

3. Ability to interface with business partners and across departments.

4. Strong analytical and problem-solving skills, with demonstrated ability to provide creative solutions to real-time challenges.

5. Ability to prioritize and multi-task.

Education and Experience

1. Two year degree a plus, but not required.

2. Over two years of practical customer service in the construction industry preferred.

3. Flooring or construction experience a Plus!

Other Requirements

1. The employee frequently is required to stand, walk, sit, and use hands to operate a computer keyboard.

2. The employee is occasionally required to reach with hands and arms.

3. The employee must occasionally lift and/or move up to 10 pounds.

4. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

5. Travel required: negligible

Any offer of employment is contingent upon pre-employment drug screen and criminal background check.

This job description is intended to provide an overview of the work to be performed and the qualifications for success and cannot be construed as an employment contract. Any statements made in this job description are subject to change at the discretion of Italian Terrazzo & Tile Co. of Brevard, LLC.

Italian Terrazzo & Tile Co. of Brevard, LLC is an Equal Opportunity Employer and makes employment decisions without regard to race, color, sex, national origin, age, religion, physical or mental disability, military status, or any other protected class.

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