Job Description

About the Role

The Women, Infant and Children (WIC) Clerk is responsible for preliminary screening and scheduling of WIC clients, providing information regarding WIC program benefits/requirements to clients/potential clients and issuing WIC benefits per state WIC program regulations. Assists in other operations of the NFS program as required. The WIC Clerk is expected to complete the WIC competencies training as a WIC Certifier. The WIC Clerk/Certifier is expected to keep abreast of the WIC rules and program changes. The WIC Clerk/Certifier provides and advocates for valuable, culturally appropriate, high quality and accessible nutrition care to our clients.

Responsibilities

• Issues WIC benefits to program participants and maintains all related records.
• Answers phone calls and schedules appointments for WIC and Nutrition clients.
• Provides screening for income eligibility, new and sub-certification.
• Provides WIC program information to potential applicants and screens WIC applicants for income eligibility.
• Orients newly enrolled clients to the WIC program.
• Provides clerical support as related to nutrition for other programs in addition to the WIC program, e.g., Nutrition, and Perinatal Services.
• Collaborates in multi-disciplinary team to receive, process, schedule, and follow up on nutrition referrals.
• Assists the WIC Coordinator with WIC outreach activities and collecting data.
• Performs initial WIC certifications and sub-certifications, health assessments, anthropometric measurements and low risk nutrition education, as described in the Washington State WIC Policies and Procedures.
• Keeps informed about changes in the WIC program and complies with program requirements.
• Documents visits in the WIC Cascades system and the EHR.
• Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
• Other job-related duties as assigned.

Qualifications

• High School graduate or equivalent.
• WIC Certifier, DTR, BS in nutrition, or CPA (Competent Professional Authority) preferred.
• Must complete competencies as required by WIC program standards and be Washington State WIC Certified.
• Experience in health or nutrition counseling preferred.
• WIC Program experience desirable.
• Familiarity with health and social issues facing American Indians/Alaska Natives and a desire to promote the delivery of appropriate health services to this population.
• Knowledge of nutrition in pregnancy and childhood preferred.
• Strong organizational skills for maintaining an organized filing system.
• Excellent customer service skills and the ability to interact with a variety of clients.
• Proficient in computer skills and data entry, use of Microsoft Office, Excel and other computer programs, as needed.
• Possession of excellent written and verbal communication skills.
• Familiarity with HIPAA requirements and confidentiality of all information.
• Willing to attend training and education as deemed necessary to maintain competency.

Required:

· High School graduate or equivalent. WIC Certifier, DTR, BS in nutrition, or CPA (Competent Professional Authority) preferred.

· Must complete competencies as required by WIC program standards and be Washington State WIC Certified.

· Experience in health or nutrition counseling preferred. WIC Program experience desirable.

· Familiarity with health and social issues facing American Indians/Alaska Natives and a desire to promote the delivery of appropriate health services to this population.

· Knowledge of nutrition in pregnancy and childhood preferred.

· Strong organizational skills for maintaining an organized filing system.

· Excellent customer service skills and the ability to interact with a variety of clients.

· Proficient in computer skills and data entry, use of Microsoft Office, Excel and other computer programs, as needed.

· Possession of excellent written and verbal communication skills.

· Familiarity with HIPAA requirements and confidentiality of all information.

· Willing to attend training and education as deemed necessary to maintain competency.

Pay range and compensation package

$22-24/hr

Office hours are 8-5, Monday through Friday with occasional extra hours for events or to meet deadlines.

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