Job Description

Bilingual Customer Service Representatives (English/Spanish)

Location: [ATLANTA, GA 30331]

Schedule: Full-time, Monday–Friday, 8:00 AM–5:00PM (40 hours/week)

Pay Rate: $20–$24/hour, based on experience

We are currently seeking two Customer Service Representatives to join a dynamic, fast-paced office environment. Ideal candidates will be detail-oriented, self-motivated, and comfortable handling multiple responsibilities. This role requires strong communication skills in both English and Spanish.

Required Skills:

• Bilingual: Fluent in English and Spanish (verbal and written) to assist Spanish-speaking customers
• Proficiency in Microsoft Excel and Word (including document formatting and basic formulas)
• Knowledge of Outlook and proper email etiquette
• Strong communication skills, both verbal and written
• Ability to work independently and collaboratively with accounting and other departments
• Problem-solving mindset, with good judgment on when to escalate issues
• Strong organizational skills and ability to prioritize tasks
• Eagerness to learn and adapt in a team environment

Responsibilities:

• Respond to customer emails and process orders accurately
• Ensure timely and accurate reporting of orders to production
• Schedule appointments and coordinate with customers
• Provide product information and support to sales personnel
• Handle customer complaints, escalate to appropriate personnel, and follow up on credit approvals
• Bill orders that have shipped
• Support shipping and production departments with necessary documentation
• Prepare and deliver order reports using Excel for management review
• TEMP-TO-HIRE POSITION.

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