Job Description

Akkodis is seeking a Customer Service Representative

for a full-time position with a client located in Fort Lauderdale FL (100% Onsite).

Salary Range: $50,000 to $55,000/ Year(The salary may be negotiable based on experience, education, geographic location, and other factors)

Title: Customer Service Representative (Aerospace and Aviation Manufacturing)

Location: Fort Lauderdale FL (100% Onsite)

Type: Direct Hire

ESSENTIAL DUTIES / RESPONSIBILITIES include the following –

- Enters customer purchase order information into the ERP (SAGE) system.

-Generates and submits standard quotes to Customers.

-Information resource liaison between internal departments by maintaining traceability on the release status of customer purchase orders.

- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

-Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

-Provides assistance to Regional Sales Managers on status of customer purchase orders when required.

EDUCATION and/or EXPERIENCE

-BS/BA Degree or related work experience.

-Minimum 5 years of working customer service experience.

-Experience handling inbound / outbound calls.

-Proficient in MS Office applications and ERP systems.

-Excellent Organization skills

COMPETENCIES

-Excellent Communication skills including active listening.

- Service-oriented and able to resolve customer grievances.

-Proficient computer skills with the ability to learn new software.

-Ability to multi-task, prioritize, and manage time effectively.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Additional insights: Please focus on candidates with experience in similar environments (manufacturing of automotive or aerospace parts/components/etc

Benefits include but are not limited to:

• Medical/Dental/Vision
• 401K
• PTO/Paid Holidays

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

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