Job Description

We are seeking a detail-oriented and customer-focused Inside Sales Representative to join our team at AUTEC Car Wash Systems. This position plays a key role in driving customer satisfaction by supporting our chemicals, parts, and equipment sales efforts. The Inside Sales Representative will work closely with customers, field sales, and internal departments to process orders, provide technical product knowledge, and ensure smooth and responsive sales experience.

This is a fast-paced, customer-facing role that requires strong communication skills, technical aptitude, and the ability to manage multiple priorities efficiently.

Responsibilities

• Customer Engagement: Respond to customer inquiries by phone, email, or online regarding chemicals, car wash parts, and equipment.
• Lead Generation: Actively prospect for new business opportunities through outbound calls, emails, LinkedIn, industry contacts, and existing customer networks.
• Sales Outreach: Follow up on marketing campaigns, trade show leads, and dormant accounts to identify new sales opportunities.
• Order Processing: Prepare quotes, enter sales orders, and track order status from start to delivery.
• Product Knowledge: Maintain a strong understanding of AUTEC’s product lines and assist customers with recommendations and technical guidance.
• Sales Support: Support the field sales team with lead qualification, pricing details, and documentation.
• Inventory Awareness: Coordinate with logistics and purchasing teams to confirm product availability and delivery timelines .
• Account Management: Build long-term customer relationships through responsive communication and excellent service.
• Documentation: Maintain detailed customer records, quote history, and notes in CRM systems (e.g., Salesforce or ERP).
• Problem Solving: Resolve issues related to backorders, returns, or warranty support promptly and professionally.
• Continuous Improvement: Identify opportunities to enhance the customer experience and streamline internal sales processes.

Required Skills & Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of experience in inside sales, customer service, or lead generation.
• Experience in industrial, manufacturing, or automotive-related environments a plus.
• Strong written and verbal communication skills.
• Comfortable with outbound calling and prospecting new accounts.
• Technical aptitude and ability to learn product details and specifications quickly.
• Proficiency with Microsoft Office Suite and CRM/order entry software (Salesforce or similar).
• Detail-oriented with strong organizational and multitasking abilities.

Pay & Benefits

• Paid Time Off
• 401(k) with company matching
• Dental insurance
• Health insurance
• Vision insurance

Who We Are

• AUTEC stands as a pioneer in the automatic car wash industry, boasting a rich legacy spanning over four decades. Renowned as a leading manufacturer of automatic car wash equipment, AUTEC remains steadfast in its commitment to delivering best-in-class, turnkey solutions to a diverse range of clients, including auto dealerships, gas stations, lube centers, and investors worldwide. Our portfolio of innovative car wash systems, including soft touch, touch-free, combination, and automatic car polishers, is thoughtfully designed to offer customers a seamless and top-notch car wash experience. At AUTEC, we place unwavering dedication towards excellence, continuous improvement, and ensuring utmost customer satisfaction.

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