Job Description

We are seeking an experienced Inside Sales Support Specialist to provide exceptional customer support to both internal and external clients, ensuring comprehensive awareness of all issues impacting a designated region of customers. This role focuses on enhancing customer satisfaction and adding value to the buying experience in the HVAC, construction, air exhaust systems, and related industries.

Experience Requirements

• At least 2 years of experience in technical sales or as an HVAC technician.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office applications, CRMs, or ERP systems.

Preferred Qualifications:

• Strong aptitude to understand product applications at the end-user level.
• Teamwork mindset.

Core Competencies:

• Strong attention to detail
• Ability to multi-task in a fast-paced environment
• Customer-focused approach
• Problem-solving skills
• Ability to work collaboratively in a team setting

Education Requirements

• Bachelor’s degree from an accredited institution or a High School/Trade School Diploma with relevant experience.

Responsibilities

• Fulfill quote requests, review mechanical schedules and drawings, and assess specifications.
• Communicate directly with customers and outside sales representatives via phone and email to represent the company and secure orders.
• Advise customers on product availability, pricing, and terms in accordance with standard parameters.
• Coordinate with various departments and divisions within the company.
• Accurately process all customer requests, including orders received via phone, fax, or electronically from manufacturer reps, distributors, OEMs, and internal sales personnel.
• Follow up with other departments (e.g., operations, purchasing, shipping, accounting) to ensure delivery dates are met and proactively communicate any shipment delays to customers.
• Coordinate with logistics, production, engineering, and accounting departments for processing credits and return materials authorizations.
• Ensure that issues are escalated to managers for prompt investigation and action as required.

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